Overview
TelcoAI 360 is an AI-powered B2B managed services portal designed to help enterprise customers monitor, manage, and operate their network services. However, the current experience is fragmented across multiple tools, lacks consistency, and relies heavily on manual processes.
Problem Statement
Users struggle to complete tasks efficiently because the portal is fragmented, inconsistent, and lacks critical visibility (such as topology and unified dashboards). This leads to confusion, delays, and low trust in the system.
Customer Pain Points
No unified view (topology, services, dashboards)
Hard-to-navigate interface with multiple disconnected portals
Inconsistent and unclear reporting
Slow and manual onboarding/migrations
Low trust due to lack of transparency (especially AI-driven outputs)
Operations Pain Points
Manual and repetitive workflows
Siloed tools and unclear ownership
Increased support tickets and rework
No visibility into business metrics or customer feedback
Business Impact
Reduced competitiveness
Higher cost-to-serve
Lower customer retention
Missed growth opportunities
Design Goals
Develop a one-stop shop B2B managed services portal with templatized, intuitive interfaces.
Reduce manual processes and team dependencies through automation.
Implement true multi-vendor network management with AI-powered features and autonomous operations.
Build a compelling solution that aligns with client business goals and provides exceptional value.
Develop persona-based visualizations with intuitive navigation and telecom-specific terminology.
